Submit a general enquiry, COMPLIMENT OR COMPLAINT
At Furniture Warehouse, we’re committed to providing reliable service, quality furniture, and clear communication from the moment you browse to long after delivery or collection.
Our Customer Care team is here to assist with product information, orders, delivery queries, and after-sales support.
EMAIL: [email protected]
How we can help
We’re happy to assist with:
Product enquiries and availability
Online orders and in-store purchases
Delivery and collection queries
Order status updates
Product care and warranty information
Returns, refunds, and cancellations (where applicable)
Before you contact us
Many common questions are answered on the following pages:
Delivery & Collections – delivery options, fees, and timelines
Orders & Payments – payment methods, processing times, and order requirements
Product Care & Warranties – caring for your furniture and warranty coverage
Reviewing these pages often provides the fastest answers.
Returns, refunds & cancellations
Returns and refunds are handled in line with our stated policies and applicable consumer regulations.
Certain items, including pre-orders, back-orders, and large quantity orders, may not be eligible for refunds.
Refund eligibility and timelines depend on the product type and order status.
Please review our Cancellations & Refunds page for full terms.
Delivery & collection support
Same-day collection may be available on selected items (excluding Sundays and public holidays).
Delivery timelines vary based on location, item size, and courier availability.
Once goods are released from our stores, delivery communication is handled directly by the courier.
For full details, please refer to our Delivery & Collections page.
Orders & payments
All orders are processed once full payment has cleared in our bank account.
We accept approved card payments, Instant EFT, and selected payment partners.
Cash payments are not accepted in-store.
Order processing times depend on stock status and payment method.
Product care & warranties
Our furniture is designed for durability and everyday use when cared for correctly.
Warranty coverage applies to manufacturing defects under normal residential use.
Damage caused by misuse, neglect, or unauthorised modifications is not covered.
Care guidelines and warranty details are available on our Product Care & Warranties page.
