Please note that the proper care and maintenance has to be applied.

The following limitations are given

  • Does not apply to furniture that was, at any time used as a floor sample or display model.
  • Does not apply to furniture that was sold “as is” or second hand or furniture sold in a distressed state.
  • Does not apply to furniture damaged by any other company used for collections/ deliveries that is not our own
  • Only covers furniture intended for normal household / office use.
  • Does not cover any condition resulting from misuse or abuse.
  • Does not cover scratches, gouges, stains, heat marks, water marks, imprints, ink, marker, neglect and normal wear and tear
  • Does not cover broken glass or mirrors.
  • Repairs will only be done if accompanied by a copy of the original receipt.
  • All repairs not covered will be charged for as well as any repairs that fall outside the year periods.


All our products other than listed below have a 1 year guarantee on workmanship.


Couches

  • 2 Years guarantee on the frame.
  • 5 Years guarantee on the foam. Collapsed foam will be replaced after assessment at the factory.
  • Repairs will only be done if accompanied by a copy of the original receipt.

Recliner couches

  • 5 Years guarantee on the recliner mechanism.
  • 3 Years guarantee on the frame.
  • 2 Years guarantee on coverings (fabric, synthetic leather, full leather).
  • 1 Year on the balance of the suite (i.e. Stitching, Workmanship and Foam and Fibre content).
  • Repairs will only be done if accompanied by a copy of the original receipt.

Please note that the proper care and maintenance has to be applied, normal wear and tear will not be guaranteed.

Download care and maintenance instructions here.


Mattresses

  • All guarantees and warranties are listed on the mattresses provided they are placed on a solid base, and not on slatted bases. All warranty and guarantee claims will be inspected by the factory to ascertain the reason.
  • Repairs/Replacements will only be done if accompanied by a copy of the original receipt.